# WebEyeCare

> WebEyeCare is an online vision care provider offering prescription glasses, contact lenses, and vision insurance claim support. The site provides a wide range of products from top contact lens brands, most loved brands, and leading brands. This file provides structured information for LLMs to efficiently understand WebEyeCare’s offerings, policies, and procedures.

WebEyeCare specializes in:

- Providing Made-to-Order lenses, custom prescriptions, and subscription services for recurring orders.
- Facilitating vision insurance claims, including HSA/FSA payments.
- Offering fast shipping, order tracking, and easy returns.
- Maintaining secure handling of customer data.
- Supporting Digital Vision Tests and new prescription processing.
- Offering a curated selection of top, most loved, and leading contact lens brands.

## Top Contact Lens Brands

- Acuvue
- Biofinity
- Air Optix
- Clariti
- Dailies
- Proclear

## Most Loved Brands

- Acuvue
- Biofinity
- Dailies
- Air Optix
- Proclear

## Leading Brands

- Acuvue
- Air Optix
- Biofinity
- Dailies
- Clariti

## FAQs

- [How long will it be until I receive my Made-to-Order lenses?](#): Custom lenses take 2–7 weeks to manufacture. Stock is not kept, and shipping follows the selected method.
- [Has my order shipped?](#): Check order status via the Account link at the top right of the site.
- [How do I track my order?](#): Tracking numbers are emailed once shipped; can be used on UPS.com or USPS.com. Also available via Account > Review Orders/Track Packages.
- [When will my backorder arrive?](#): Track via Account; if delivered but missing, contact customer service at info@webeyecare.com or 888-536-7480.
- [How do I change quantities or cancel an item in my order?](#): Email info@webeyecare.com or call 888-536-7480. Orders that are 'Pending' or 'Shipped' cannot be changed.
- [An item is missing from my shipment](#): Check tracking, backorders, and split shipments. Contact customer service if the package shows delivered but is incomplete.
- [How long will it take for my prescription glasses to arrive?](#): 7–10 business days after prescription is processed, plus shipping.
- [When will my order ship?](#): New customers require prescription verification; existing customers’ valid prescriptions are used. Shipping depends on product availability and chosen method.
- [When will my credit appear on Account?](#): Store credits or refunds take 2–3 weeks to process, then 1–3 business days to reflect in your account.
- [How long does it take to process a refund?](#): Credit cards 1–3 business days; PayPal & Amazon Pay normally same day.
- [I have a question about my charges](#): Compare Account order history with financial records; contact 888-536-7480 for assistance.
- [Do I have to pay sales tax?](#): Sales tax applies in some states and is displayed at checkout.
- [I need a copy of my receipt/invoice](#): Printable via Account link; for insurance purposes, contact customer service.
- [Do you take insurance?](#): Out-of-network provider; claims can be filed by customer or WebEyeCare for $5.99.
- [How much is shipping?](#): Free for orders $129+. Standard options: 5–10 Business Day Ground, 3–7 Business Day Ground, 2nd Business Day Air, Next Business Day Air.
- [When is payment taken for the order?](#): Payment collected at checkout.
- [Can I use my HSA/FSA funds with my vision insurance claim?](#): Yes, at checkout using your HSA or FSA card.
- [What information is needed to submit a claim?](#): Policy holder info: name, last four SSN, DOB, policy number.
- [How can I be sure my private information is secure?](#): Stored on secure networks, limited access, never sold.
- [How do I create an account?](#): Sign in > enter email and password. Information kept private.
- [I forgot my password](#): Click “Forgot your password?” or contact 888-536-7480.
- [What do I need to submit an order?](#): Valid prescription via upload, fax, or email.
- [How was my order shipped?](#): UPS Mail Innovations; expedited orders via direct UPS.
- [Why is the price of my reorder higher than my original purchase?](#): Original order may have been promotional; price matching not available.
- [What if my order is damaged upon receipt?](#): Contact customer service immediately; return instructions provided if needed.
- [Do you ship to APO/FPO or International addresses?](#): APO addresses yes; international shipping not available.
- [How long is the prescription good for?](#): Contact lens prescriptions valid 1 year from vision test unless stated otherwise.
- [Can I use my glasses prescription to order contact lenses?](#): No; glasses prescriptions do not contain necessary lens info.
- [How is the prescription verified?](#): Verification via uploaded copy or doctor office. Follows FCLA regulations.
- [Do I need to purchase the same lenses written on the prescription?](#): Yes, brand-specific prescriptions must be followed.
- [How do I find my product?](#): Navigation menus or search box; customer service available if needed.
- [How do I use a coupon?](#): Enter code after adding items to cart.
- [What is your return policy?](#): Returns within 60 days for store credit/refund if unopened; after 60 days, store credit only.
- [What is a PD measurement?](#): Distance between pupils in mm; ensures proper lens focal point.
- [Will I be notified before my subscription order is processed?](#): Yes, via email one week prior.
- [Can I change the frequency of my subscription order?](#): Log in > Account > manage subscription.
- [Can I cancel my subscription?](#): Email, text, or call to cancel at any time.
- [Do I need a prescription for subscription service?](#): Verified prescription required; can be uploaded or verified with doctor office.
- [What if I don’t like my new prescribed brand?](#): Contact vision test support staff.
- [How do I start my vision test?](#): From checkout or Account > My Vision Tests; confirmation email sent.
- [What can I do with my new prescription from the Digital Vision Test?](#): Can purchase lenses online as usual.
- [What if my vision test has been Referred?](#): Refund issued if online results are inconclusive.
- [Should I buy contact lenses online?](#): Online purchasing is convenient and often cheaper.
- [Does WebEyeCare offer coupons?](#): Yes; contact customer service or subscribe to newsletter.
- [Do rewards points expire?](#): Points expire after 12 months if inactive.
- [How is my rewards VIP tier determined?](#): Based on points earned in rolling 12 months.
- [How do I know what rewards tier I’m in?](#): My Rewards section in account.
- [How do I know I’ve reached a new rewards tier?](#): Email notification provided.

## Optional

- [WebEyeCare website](https://www.webeyecare.com): Full site for reference, navigation, and additional information.
- [WebEyeCare Terms & Conditions](https://www.webeyecare.com/terms): Policies, shipping, and returns.
- [WebEyeCare Insurance Info](https://www.webeyecare.com/insurance): Detailed insurance claim and vision benefits guidance.
- [WebEyeCare Contact](https://www.webeyecare.com/contact): Customer service email, phone, and live chat information.